Refund Policy

1. No refund policy

All products and services sold by MyHostingPros are digital and are provisioned, activated or delivered immediately or shortly after payment. Because the service is consumed from the moment it is activated, all payments are non-refundable, whether in full or in part.

2. What this covers

This policy applies to every product and service we sell, including:

• Shared, reseller, WordPress, Windows, VPS, cloud and dedicated hosting
• Domain registrations, renewals, transfers and restorations
• SSL certificates
• Email hosting and email marketing plans
• Software licenses, control panel licenses and add-ons
• Setup fees, migration fees, design, development and any other professional or one-time services
• Account credit and prepaid funds

3. No refunds in these cases either

• Change of mind, or no longer needing the service
• Not using the service, or using it only partly
• Cancelling before the end of a billing term (monthly, annual or multi-year)
• Suspension or termination for breach of our Terms & Conditions or Acceptable Use rules
• Problems caused by third-party software, scripts, plugins or your own configuration
• Domain names, which cannot be cancelled or refunded once registered with the registry

4. Cancellation

You can cancel any service at any time from your client area to stop future renewals. Cancellation stops the next invoice from being generated. It does not refund any amount already paid, and the service stays active until the end of the paid term unless you ask for immediate cancellation.

5. Billing errors

If you are charged twice for the same invoice, or charged an amount different from the invoice because of a system error on our side, contact us within 7 days of the charge. Once we confirm the error, we correct it. A confirmed billing error is the only case in which money is returned, either to the original payment method or as account credit. This is not a refund of a valid purchase.

6. Chargebacks and payment disputes

Please contact us before opening a dispute with your bank or payment provider. Opening a chargeback for a valid, delivered purchase breaches this policy. Your account and services may be suspended while the dispute is open, and we may recover any amount reversed along with related fees.

7. Before you buy

Please read the product description, plan features and our Sales & Product Policy before ordering. If you are unsure whether a plan suits your needs, ask us first by email or WhatsApp. We're happy to help you choose.

8. Contact