Sales & Product Policy

This Sales & Product Policy explains how ordering, payment, delivery and renewals work for products and services bought from MyHostingPros.

1. Digital products and services

Everything we sell is digital: hosting plans, domains, SSL certificates, email services, software licenses and related professional services. No physical goods are shipped.

2. Placing an order

• Orders are placed through our website and client area.
• You must give accurate, complete and current account and contact information.
• We may review, verify or decline any order, including for suspected fraud. Declined orders are not charged, and any payment taken for them is returned.

3. Pricing and payment

• Prices are shown on our website at the time of order. Taxes may apply depending on your location.
• Payment is due in advance for each billing term (monthly, quarterly, annually or multi-year).
• Promotional and introductory prices apply only to the first term unless stated otherwise. Renewals are charged at the regular price.
• We may change prices for future terms. Changes never affect a term you have already paid for.

4. Delivery and activation

Most services are set up automatically once payment is confirmed, and login details are sent to your registered email address. Some services, such as dedicated servers, migrations or orders flagged for manual review, may take longer. Delivery is complete once the service is provisioned or the details are sent to you.

5. Renewals

• Services renew automatically at the end of each term. An invoice is generated in advance of the due date.
• Unpaid invoices may lead to suspension and then termination of the service, and data may be deleted.
• Domains that are not renewed in time may expire. Restoring an expired domain may involve extra registry fees.

6. Upgrades and downgrades

You can upgrade a plan at any time and pay the prorated difference. Downgrades take effect from the next billing term. No refund or credit is given for the unused portion of a higher plan.

7. Domains

Domain registrations are subject to the rules of the relevant registry and ICANN. Once a domain is registered, it cannot be cancelled, changed or refunded. You are responsible for the domain name you choose, including any trademark issues.

8. Third-party products

Some products, such as SSL certificates and software or control panel licenses, are provided by third parties. Their own terms apply in addition to ours.

9. No refunds

Because all our products are digital and delivered instantly, all sales are final and non-refundable. See our Refund Policy for details.

10. Contact